HELPDESK & SERVICEDESK
Support for business management:
free from commitment,
confident of efficiency
ESG Services guarantees customers a single point of contact in outsourcing of incident management, service requests and communications with end users.
Thanks to a pool of specialists and an advanced online platform, ESG offers Help Desk support to solve any problems in real time. It also offers many other Management services that guarantee business continuity, improving business and IT processes which keep the organisation compliant with Service level Agreements.
Efficient Tracking System
With tracking solutions related to every incoming technical and emergency problem.
With all IT areas, projects, applications, and different processes, including those already in use within the company.
Outsourcing frees the organisation from the service management while ensuring maximum efficiency.